Kids quad bike warranty and aftercare is an important topic to understand. Buying an electric quad for a child is a bigger purchase than most toys, so it’s fair to ask what happens if something goes wrong.
Kids quad bike warranty and aftercare is an important topic to understand. Buying an electric quad for a child is a bigger purchase than most toys, so it’s fair to ask what happens if something goes wrong. Here’s what’s actually covered, and what to expect if you ever need to make a claim.
Every Kids Quads product comes with a six-month parts warranty. That covers replacement parts if something fails through normal use, not misuse or wear from being ridden hard on rough ground. The battery pack itself carries a shorter three-month warranty, which is standard across most electric ride-on brands given how batteries are used and stored.
It’s worth being clear that the parts warranty doesn’t extend to a full product return or refund after purchase; it’s specifically about supplying and fitting replacement parts within that six-month window.
As with most warranties on outdoor products used by children, the six months is for genuine part failure, not for damage caused by crashes, misuse, or leaving the quad exposed to weather it isn’t built for over long periods. Normal wear items, tyres wearing down through regular use or brake pads gradually thinning, are treated as wear and tear rather than a fault, in the same way they would be on any vehicle. If you’re ever unsure whether something falls under the warranty or counts as wear, the team can usually tell from a quick description or a photo, so it’s worth asking rather than assuming either way.
If a part fails within the warranty period, Kids Quads will supply and post the replacement free of charge, along with free telephone support to help you fit it. There’s also a repair service: you can send the quad back and they’ll repair it or fit new parts at no cost, though you cover the cost of getting it to and from them. Most parents find the postal route quicker, since it avoids packing up the whole quad, but the repair service is there if you’d rather not fit a part yourself or the fault turns out to be something more involved than expected.
If something does go wrong within the six months, the process is straightforward. Get in touch with your order details to hand (order number, purchase date and which model and colour you bought), describe the fault as specifically as you can, and send a photo or short video where possible. That’s usually enough for the team to tell you whether it’s a simple part you can fit yourself, in which case they’ll post it out free of charge along with guidance over the phone, or whether it needs to come back to them for a repair. Either way, you’re told what happens next before you’re asked to do anything.
This is where Kids Quads goes further than most. Even once the six-month parts cover ends, they offer what they describe as lifetime phone support to every customer. In practice, that means you can call for advice on diagnosing a fault or fitting a part yourself, even years after buying. Parts needed after the warranty period are chargeable and available through the spares page, but the support to identify what you need doesn’t stop.
Most of the parts issues that come up outside normal wear trace back to the battery, so a bit of care goes a long way. Avoid running it down to completely flat before recharging where you can, since deep discharges shorten a lead acid battery’s working life faster than regular partial charges do. Keep the terminals clean, check them occasionally for any white or green corrosion, and make sure the charger has fully disengaged once a charge is complete rather than being left connected indefinitely. None of this is complicated, but it’s the difference between a battery that’s still going strong at the end of the warranty period and one that’s already showing its age. Our battery guide covers this in more depth if you want the full picture.
Six months of free parts and fitting support is a reasonable position for an outdoor product used by children, and it holds up well against competitors in this space. The lifetime phone support is the part worth remembering: it means you’re never really on your own with the quad, warranty period or not. Whichever model you’ve bought, or you’re about to, the cover is the same across the range, so it’s one less thing to weigh up when choosing between them.
Isleham Business Park, Unit 16, Hall Barn Road, Isleham, Ely, Cambridgeshire, CB7 5QZ
Sales & Advice: 01223 398 899
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